Terms and Conditions
Last updated 22 October 2026
These terms are the agreement between you and The Village Aunty. By writing an introduction or paying a membership fee you accept them. They are written to be read, not to be impenetrable.
1. Who you are contracting with
The Village Aunty is a matrimonial introduction service for Muslims in the United Kingdom,
operated by Shaykh Mohammed Muneeb, a sole trader trading as The Village Aunty, of
Soothill Business Park
Soothill Lane
Batley
West Yorkshire
WF17 6NX.
Contact: hello@thevillageaunty.co.uk
2. What the service is
We are a matchmaking service. You write one introduction. We verify your identity. A matching engine scores the register, a matchmaker decides what is worth sending, and proposals are sent to you and to your guardian at the same moment.
What it is not
- It is not a dating service. Registration requires you to declare that you are seeking marriage, and there is no casual tier.
- There is no messaging. You cannot send a message to another member and they cannot send one to you. Contact happens through us, or between two families once both sides have accepted.
- There is no photograph browsing, and nowhere on the service to upload one. A photograph is exchanged privately, once, after both parties and both guardians have accepted a proposal.
- We do not guarantee a match, a proposal, or a marriage. We cannot. What we sell is the work: verification, your place on the register, and a matchmaker's judgement.
3. Who may join
- You must be 18 or over. Your date of birth is required, and an introduction giving an age under 18 is refused outright. Separately, your identity must be verified against a genuine identity document with a live photograph of your face. If we find that an account belongs to someone under 18 it is deleted immediately.
- You must be seeking nikah, and you declare this when you register.
- You must complete identity verification. Nobody is proposed to or from an unverified account, with no exceptions and no unverified tier.
- You must give us a wali or family contact we can write to. Every proposal goes to them on the same day it goes to you. This is a condition of the service and cannot be switched off. If you do not have one, tell us on the form and we will help.
4. What it costs
| Membership | £29.99 for twelve months |
|---|---|
| First fifty members | £19.99 for twelve months, kept for as long as the account is held |
| Writing an introduction | Free, and always will be |
| Commission on a marriage | None. Not now, not ever |
One payment covers twelve months. It is the only payment this service will ever ask you for. Prices include VAT where applicable.
5. Cancelling, and getting your money back
Your statutory right
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have fourteen days from paying to cancel for a full refund, without giving a reason. Email us and we will refund you.
If you ask us to begin matching inside those fourteen days you are asking us to start providing the service during the cancellation period. If you then cancel, we may charge for what has already been provided. In practice, if no proposal has been sent we refund in full.
Our own promise, beyond the law
If we have sent you no proposals at all during your year, ask and we will return your fee. This is a contractual promise and it is in addition to your statutory rights, not instead of them.
After fourteen days
Membership runs for the twelve months you paid for. You may close your account at any time and nothing further will be taken, but the remainder of a year is not refunded except under the promise above.
6. Closing your account, and coming back
You can close your account at any time, from your account page or by asking us. Your introduction closes immediately, any proposal still waiting on you is withdrawn, and everything is permanently erased within thirty days.
You are welcome to join again whenever you like, but it is a fresh start rather than a restore: your introduction, your answers and your identity check are gone and cannot be recovered. You would write a new introduction, verify again, and the fee applies again.
7. How you must behave
Membership is conditional on the Acceptable Use Policy, which forms part of these terms. In short: be truthful, be who you say you are, treat other members and their families with respect, and do not use this service for anything other than seeking marriage.
8. Suspension and removal
We may suspend an account while we look into a complaint. A suspended member is signed out and cannot sign in, any proposal waiting on them is withdrawn, and nothing they have written is deleted. Suspension can be lifted.
We may remove an account that breaks these terms or the Acceptable Use Policy. Where the breach is serious, such as dishonesty about who you are, harassment of another member, or using the service for something other than marriage, we will not refund the fee.
We will tell you why, and you may reply. If you think we have it wrong, say so and a different person will look.
9. Your information
What we collect, who sees it, how long we keep it and what rights you have are set out in the Privacy Notice. Two points belong here as well:
- We never hold your identity documents. They go directly to our verification provider and we receive only a pass or fail.
- If you write anything in the health question, it is sent out with every proposal, to the other member and to their guardian. You may leave it blank.
10. What we are responsible for
We will provide the service with reasonable care and skill, as the Consumer Rights Act 2015 requires.
The register is self-reported. We verify that a member is who they say they are. We do not and cannot verify that what they have written about themselves is true. Treat every answer you read as that person's own account of themselves, and satisfy yourself before you proceed.
We are not responsible for the conduct of other members, for anything that happens between two families after an introduction, or for a marriage not resulting. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise our liability to you is limited to the fee you have paid in the preceding twelve months.
11. If something goes wrong
Email hello@thevillageaunty.co.uk and we will reply within five working days. If you are not satisfied with how we have handled your information you may complain to the Information Commissioner's Office at ico.org.uk.
If you are concerned about the safety of a member, say so in the first line of your message and we will treat it as urgent.
12. Changes
We may change these terms. If a change materially affects you we will email you before it takes effect. Changes do not apply retrospectively to a membership already paid for.
13. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.
Nothing in these terms affects your statutory rights as a consumer.